COGNITIVE DISSONANCE IS NOT RARE There are many Cognitive Dissonance cases related to the introduction of novel technologies, services, and concepts. Here are three examples that represent well how poor is our ability to capture the potential long-term future impact of technology, service, or a concept in its early stages - Cars - first perceived as a non-reliable expensive cart. In practice, Cars changed the way we perceive distances. Today it repeats itself with electric cars versus internal combustion engines, where the old companies miss to see that it is no more about transportation from point A to B, but about being environmentally friendly. Vaccines – were first compared to medications, aiming to make you feel better after you get sick. When first introduced, people were reluctant to inject something into their bodies to protect themselves “in case of…" while they are perfectly healthy. In practice, vaccines saved more lives than medicine cures, and as we know from COVID-19, it helps to get our life (and trade) back to "normal." Vaccines enabled humanity, for the first time, to eradicate diseases like smallpox. Smartphone – Nokia's engineers related to the iPhone as a "not so good mobile phone," failing to see that it will also be a telephone, but mostly a substitute for computers, cameras, internet, location-based services, etc. THE HIGH PRICE TAG OF COGNITIVE DISSONANCE Think about what happened to companies that, due to a state of Cognitive Dissonance, had not changed their attitude or behavior on time, e.g., Nokia. Ultimately, their long-term interest has been severely damaged. How many companies do you know that still make carts, or "wonder medicines" to prevent smallpox, or line telephones? Companies and countries who remained captives in the hands of a misleading Cognitive Dissonance were left behind and become, in the global perceptive, non-relevant. According to the Cognitive Dissonance theory, the solution to the "inconsistency," also related to as "unpleasant state" or "mental discomfort," is by CHANGING one or more of the factors affecting it; Attitude, Behavior, or Behavior Perception. Can you think of a Cognitive Dissonance within the agro-industry and its possible negative impact? AN UP-TO-DATE PAINFUL EXAMPLE The agro-industry is packed with Cognitive Dissonance and more so in the emerging economies. Emerging economies will need to confront their main Cognitive Dissonances demons to overcome current difficulties, create a thriving economic future, or bear the consequences and suffering involved in the continuation of the situation. The mango industry provides us one of those iconic Cognitive Dissonance cases. We can learn a lot from the case of Sub-Saharan Africa countries (S.S. Africa), where the mango industry is significant and central. In the past decade, S.S. Africa governments, stakeholders, and mango growers have invested tremendous amounts in advancing mango exports to the EU, but instead, the volume decreased. In contrast, mango exports from Latin America to the EU have sharply increased! How is that possible while the EU is increasing its fresh mango import demands? Has the EU reduced mango import from S.S. Africa because of irrelevant motives? Based on my observations, I want to suggest that the decrease in fresh mango exports from S.S. Africa to the EU results from Cognitive Dissonance and the mental bias it creates. Below you will find a series of illustrations, each presenting issues typical to an element (party) of the fresh mango export value chain from Sub-Sahara Africa to the EU markets. Each illustration presents the Cognitive Dissonance (Attitude versus Behavior) related to that specific party and its negative impact on the entire fresh mango export industry. This is an opportunity to glance into the fresh mango export value chain through the Cognitive Dissonance theory's spectacles. By its nature, this analysis is generalizing, not complete, and not dealing with all situations and aspects. However, this exercise aims to enlighten the case by giving the Big Picture perspective, which is somewhat alarming. In this spirit, please view the illustrations and their content as a tool that, in rough lines, can help to clarify the macro-state of the fresh mango export industry. This may reflect the state of other sectors and industries in the emerging economies as well. It may further serve as a tool/method to support decision-makers and stakeholders in changing the attitude and behavior, ready to improve future results. |